Last updated: June 1, 2024
Introduction
This Privacy Policy describes how Eatid, Inc., operating as Social Piper (we, us, or our), collects, uses, discloses, and protects your personal information when you visit our website at socialpiper.surf or engage with our services. We are a company registered in the United States with our principal place of business at 6604 Bedford Ave, Los Angeles, CA 90056-2104.
Social Piper is committed to transparency in how we handle personal data. This policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your data. By using our website or services, you acknowledge the practices described in this policy. If you do not agree, please refrain from using our website or services.
Information We Collect
Information You Provide
We collect information that you voluntarily provide through our website, email communications, or during the course of our professional engagement. This includes:
- Your full name, job title, and professional affiliation
- Email address, phone number, and business address
- Company name and billing information
- Details about your project requirements, technical specifications, and infrastructure details
- Any other information you choose to share in your communications with us
Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and similar technologies:
- IP address and geographic location at the regional level
- Browser type, version, and language settings
- Operating system and device type
- Pages visited, time spent on the site, and navigation patterns
- Referring website or marketing source
Information from Third Parties
We may receive information about you from business partners, professional networks, or publicly available sources. This information helps us understand your potential requirements and provide more relevant communications.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery. To respond to inquiries, provide proposals, deliver consulting and integration services, and manage our client relationships.
- Communication. To send service updates, technical insights, and relevant industry information. You may opt out of non-essential communications at any time.
- Website Operations. To analyse traffic patterns, identify and fix technical issues, and improve the user experience of our website.
- Legal and Regulatory Compliance. To comply with applicable laws, regulations, and legal processes, including record-keeping and reporting obligations.
- Security. To protect our systems and data from unauthorized access, fraud, and other security threats.
Legal Basis for Processing (GDPR)
For individuals in the European Economic Area or the United Kingdom, our processing of personal data is based on the following lawful grounds:
- Consent. Where you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications.
- Contractual Necessity. Where processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests. Where processing is necessary for our legitimate business interests, such as responding to inquiries, improving our services, and maintaining system security, provided those interests do not override your fundamental rights.
- Legal Obligation. Where processing is required to comply with a legal obligation to which we are subject.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with the following categories of recipients:
- Service Providers. Third-party vendors who assist with website hosting, communication platforms, data processing, and analytics. These providers are contractually obligated to protect your data and may only use it for purposes we specify.
- Professional Advisors. Legal, accounting, and consulting professionals who provide services to us under confidentiality agreements.
- Legal Authorities. When required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers. In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or control.
Cookies and Tracking
Our website uses cookies to enhance functionality and understand usage patterns. Cookies are small text files stored on your device by your web browser. We use the following categories:
- Essential Cookies. Required for basic website operation, including session management and security features.
- Analytics Cookies. Help us understand how visitors interact with our website through anonymised usage data.
- Functional Cookies. Remember your preferences to provide a more consistent experience on return visits.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
Data Security
We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
- Encryption of data in transit using TLS protocols
- Access controls limiting data access to authorized personnel only
- Regular security assessments, vulnerability scanning, and penetration testing
- Employee training on data protection, privacy, and confidentiality
- Incident response procedures for potential data breaches
While we take reasonable measures to protect your data, no method of transmission or storage is completely secure. We will notify you in accordance with applicable law in the event of a data breach affecting your personal information.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Retention periods are determined based on:
- The nature of the data and the purpose for which it was collected
- Legal and regulatory record-keeping requirements
- Applicable statute of limitation periods
- Our legitimate business need for accurate records
When data is no longer required, we securely delete or anonymise it according to our data disposal policies.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
GDPR Rights (EEA and UK Residents)
- Access. Request a copy of the personal data we hold about you.
- Rectification. Request correction of inaccurate or incomplete data.
- Erasure. Request deletion of your data where there is no legitimate reason for continued processing.
- Restriction. Request that we restrict processing in certain circumstances.
- Portability. Request transfer of your data to another service provider in a structured format.
- Objection. Object to processing based on legitimate interests or for direct marketing.
- Withdrawal of Consent. Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
CCPA Rights (California Residents)
- Right to Know. Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purpose, and the categories of third parties with whom we shared it.
- Right to Delete. Request deletion of personal information we have collected, subject to certain exceptions.
- Right to Opt Out. Opt out of the sale of your personal information. We do not sell personal information as defined by the CCPA.
- Right to Non-Discrimination. We will not discriminate against you for exercising your CCPA rights.
To exercise any of these rights, please contact us using the information below. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.
International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence, including the United States where our operations are based. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer data internationally, we implement appropriate safeguards including standard contractual clauses approved by the European Commission, binding corporate rules where applicable, and other lawful transfer mechanisms as required by applicable data protection laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites, plugins, or services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of any third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this policy and may notify you through our website or other appropriate channels. We encourage you to review this policy periodically.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
If you are located in the EEA or the UK, you also have the right to lodge a complaint with your local data protection supervisory authority.